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Critical Success Factors for Electronic Services: Challenges for Developing Countries

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  • Steven John Simon

Abstract

Developing countries are at a distinct disadvantage when competing with developed countries in the electronic commerce domain. Electronic services hold both peril and promise for developing countries as a means to expedite their entry into the world of cyber commerce, create value-added jobs within their economies, and attract much needed foreign investment. This paper examines critical success factors (CSFs) developing countries encounter as they develop their cyber economy and explains challenges and potential solutions. Anecdotal evidence and "lessons learned" from developed and developing countries are investigated as well as implications from the World Trade Organization's (WTO) General Agreement on Trade in Services (GATS) negotiations and Organization for Economic Cooperation and Development (OECD) proceedings. The study develops a framework of technical and societal CSFs whose synergy can expedite the entrance of developing countries into the cyber economy.

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  • Steven John Simon, 2004. "Critical Success Factors for Electronic Services: Challenges for Developing Countries," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 7(2), pages 31-53, April.
    • Handle: RePEc:taf:ugitxx:v:7:y:2004:i:2:p:31-53
    DOI: 10.1080/1097198X.2004.10856371
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    Cited by:

    1. Pick, James B. & Nishida, Tetsushi, 2015. "Digital divides in the world and its regions: A spatial and multivariate analysis of technological utilization," Technological Forecasting and Social Change, Elsevier, vol. 91(C), pages 1-17.
    2. Pick, James B. & Sarkar, Avijit & Johnson, Jeremy, 2015. "United States digital divide: State level analysis of spatial clustering and multivariate determinants of ICT utilization," Socio-Economic Planning Sciences, Elsevier, vol. 49(C), pages 16-32.

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