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Information Technology, Culture, and Learning at Federal Express

Author

Listed:
  • Brian D. Janz
  • James C. Wetherbe

Abstract

In a little over two decades, the Federal Express Corporation has grown from a startup in the overnight package delivery business to a $9 billion global leader in the industry. How has FedEx achieved such success? The following case study finds that while leadership in information technology innovation has been central to FedEx's success, attention to the diversity of both organizational and global cultures as well as organizational learning have helped to provide a foundation for long-term viability in the global marketplace.

Suggested Citation

  • Brian D. Janz & James C. Wetherbe, 1998. "Information Technology, Culture, and Learning at Federal Express," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 1(1), pages 17-26, January.
    • Handle: RePEc:taf:ugitxx:v:1:y:1998:i:1:p:17-26
    DOI: 10.1080/1097198X.1998.10856222
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