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Impact of Culture on Knowledge Management: A Meta-Analysis and Framework

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  • Tim Jacks
  • Steve Wallace
  • Hamid Nemati

Abstract

Culture, both national and organizational, can have profound impacts on knowledge management. Yet the literature on exactly how culture impacts knowledge management is complex with no clear generalizable results. A meta-analysis was conducted on 52 articles from ten IS journals for the years 2000–2010 combining both quantitative and qualitative studies in a unique methodological approach. Key findings include a marked shift away from normative language towards more interpretive and critical discourse emphasizing the power issues inherent in the cultural context of knowledge management. Trust and openness are key organizational cultural dimensions that impact knowledge management processes, but these traits are achieved through effective business leadership, rather than a particular technological artifact. The most striking generalizable finding from the cross-case analysis is that organizational culture can overcome or mitigate differences in national culture. An overall framework is provided to illustrate the findings and to serve as an important guidepost for future research.

Suggested Citation

  • Tim Jacks & Steve Wallace & Hamid Nemati, 2012. "Impact of Culture on Knowledge Management: A Meta-Analysis and Framework," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 15(4), pages 8-42, October.
  • Handle: RePEc:taf:ugitxx:v:15:y:2012:i:4:p:8-42
    DOI: 10.1080/1097198X.2012.10845622
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    Cited by:

    1. Biron, Michal & Hanuka, Hagar, 2015. "Comparing normative influences as determinants of knowledge continuity," International Journal of Information Management, Elsevier, vol. 35(6), pages 655-661.

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