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E-Government Functionality and Website Features: A Case Study of Indonesia

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  • Edhy Rahardjo
  • Dinesh Mirchandani
  • Kailash Joshi

Abstract

Indonesia is still in the early stages of e-government implementation. Therefore, an understanding of stakeholder perspectives can help the government plan its services and also provide useful information to other governments at similar stages of implementation. The current study assesses the importance of e-government functions and website features from the perspective of Indonesian citizens (regular users and government officials). Using a survey methodology it identifies that transactions functions are related to website appeal and efficiency; that services functions are related to website appeal; that local information functions are related to website appeal and personalization; that constituent functions are related to website quality, efficiency, and personalization; and that government resources functions are related to website efficiency. This study suggests that to develop successful e-government, it is important to consider the functionality and website features important to citizens. Improving the quality, appeal, efficiency, and personalization of e-government sites is necessary in order to achieve stakeholder buy-in to the services.

Suggested Citation

  • Edhy Rahardjo & Dinesh Mirchandani & Kailash Joshi, 2007. "E-Government Functionality and Website Features: A Case Study of Indonesia," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 10(1), pages 31-50, January.
    • Handle: RePEc:taf:ugitxx:v:10:y:2007:i:1:p:31-50
    DOI: 10.1080/1097198X.2007.10856437
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    Cited by:

    1. Evgeny Popov, 2012. "Transactions & Institutions," Montenegrin Journal of Economics, Economic Laboratory for Transition Research (ELIT), vol. 8(2), pages 115-124.

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