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Passenger-centric factors influencing the experience of aircraft comfort

Author

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  • Harshada Patel
  • Mirabelle D’Cruz

Abstract

Enhancing passenger comfort in an air cabin environment is uniquely challenging. Air travel offers a restrictive passenger experience in terms of available space and the ability to change one’s position or journey. The first step to designing experiences for comfort is to take a broader view of the factors which influence in-flight comfort. While many studies have considered the design and services of aircrafts and airlines, this review focuses on the passenger and the internal and external factors which can affect their comfort. We present a descriptive model of comfort that comprises factors such as individual characteristics, personal travel context and interaction with others. This model could be used to develop an improved aircraft passenger experience.

Suggested Citation

  • Harshada Patel & Mirabelle D’Cruz, 2018. "Passenger-centric factors influencing the experience of aircraft comfort," Transport Reviews, Taylor & Francis Journals, vol. 38(2), pages 252-269, March.
    • Handle: RePEc:taf:transr:v:38:y:2018:i:2:p:252-269
    DOI: 10.1080/01441647.2017.1307877
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    Cited by:

    1. Ittamalla, Rajesh & Srinivas Kumar, Daruri Venkata, 2021. "Determinants of holistic passenger experience in public transportation: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    2. Li, Mengyi & Ma, Qin-hai, 2022. "“Do not impose on others what you desire.†Research on the influence of service Personnel's interactive orientation on customer comfort," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).

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