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Structural equation modeling of user satisfaction of bus transit service quality based on stated preferences and latent variables

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  • Md Hadiuzzman
  • Tanmay Das
  • Md Mehedi Hasnat
  • Sanjana Hossain
  • Sarder Rafee Musabbir

Abstract

Few studies have been conducted on the service quality (SQ) of bus transit in developing countries. This paper presents a structural equation modeling (SEM) approach to identifying the relationships among major attributes that affect the SQ of bus transit in the city of Dhaka in Bangladesh. Specifically, 22 bus transit SQ attributes, drawn from 655 questionnaires, are used to develop different SEM models for the city. Along with stated preferences, the effect of three latent variables on SQ is analyzed. Among the developed models, the best model is selected by using different statistical approaches. With the best model, selected attributes are rated according to their relative importance on SQ. Acknowledging limited resources of a developing nation, this study gives a clear way ahead to planners, operating companies and transport managers to design appropriate transport policies which will ensure more effective services to current bus users as well as attracting new passengers.

Suggested Citation

  • Md Hadiuzzman & Tanmay Das & Md Mehedi Hasnat & Sanjana Hossain & Sarder Rafee Musabbir, 2017. "Structural equation modeling of user satisfaction of bus transit service quality based on stated preferences and latent variables," Transportation Planning and Technology, Taylor & Francis Journals, vol. 40(3), pages 257-277, April.
    • Handle: RePEc:taf:transp:v:40:y:2017:i:3:p:257-277
    DOI: 10.1080/03081060.2017.1283155
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    Cited by:

    1. Matthias N. Sweet & Kailey Laidlaw, 2020. "No longer in the driver’s seat: How do affective motivations impact consumer interest in automated vehicles?," Transportation, Springer, vol. 47(5), pages 2601-2634, October.
    2. Amirali Soltanpour & Mahmoud Mesbah & Meeghat Habibian, 2020. "Customer satisfaction in urban rail: a study on transferability of structural equation models," Public Transport, Springer, vol. 12(1), pages 123-146, March.
    3. Ojeda Diaz, Alfredo J. & Cantillo, Víctor & Arellana, Julián, 2023. "Understanding how individuals perceive changes in the built environment and the transport system after implementing a BRT system. The case of Barranquilla, Colombia," Journal of Transport Geography, Elsevier, vol. 110(C).
    4. Chuenyindee, Thanatorn & Ong, Ardvin Kester S. & Ramos, Jon Pauline & Prasetyo, Yogi Tri & Nadlifatin, Reny & Kurata, Yoshiki B. & Sittiwatethanasiri, Thaninrat, 2022. "Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic," Utilities Policy, Elsevier, vol. 75(C).
    5. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Mohd Haniff Osman & Muhamad Razuhanafi Mat Yazid & Munzilah Md. Rohani, 2022. "The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia," Mathematics, MDPI, vol. 10(13), pages 1-21, June.
    6. Carolina Silva Costa & Cira Souza Pitombo & Felipe Lobo Umbelino de Souza, 2022. "Travel Behavior before and during the COVID-19 Pandemic in Brazil: Mobility Changes and Transport Policies for a Sustainable Transportation System in the Post-Pandemic Period," Sustainability, MDPI, vol. 14(8), pages 1-25, April.
    7. Kriswardhana, Willy & Esztergár-Kiss, Domokos, 2023. "Exploring the aspects of MaaS adoption based on college students’ preferences," Transport Policy, Elsevier, vol. 136(C), pages 113-125.

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