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Segmentation of paratransit users based on service quality and travel behaviour in Bandung, Indonesia

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  • Ari K.M. Tarigan
  • Yusak O. Susilo
  • Tri B. Joewono

Abstract

Using a data-set collected among paratransit users in Bandung, Indonesia, this paper explores the impacts of paratransit users' negative experiences and dissatisfactions with their paratransit usage pattern. Segmentation and ordered probit analyses are used to examine the impacts of users' opinions on service quality on their trip-making behaviour. The results indicate that users are divided into six segments - namely, the unlucky, the young user, the experienced, the adapter, the infrequent user and the captive . The results further indicate that paratransit users, especially women, perceive negative experiences related to on-time performance (departure and arrival time) and security issues related to vehicles. Despite these dissatisfactions and negative experiences, they are still likely to use paratransit as part of their daily life. Two paratransit market segments ( the adapter and the captive) are also likely to result in more trips using paratransit. The study offers several strategies and recommendations that can improve the current paratransit system so that it can better serve local needs.

Suggested Citation

  • Ari K.M. Tarigan & Yusak O. Susilo & Tri B. Joewono, 2014. "Segmentation of paratransit users based on service quality and travel behaviour in Bandung, Indonesia," Transportation Planning and Technology, Taylor & Francis Journals, vol. 37(2), pages 200-218, March.
    • Handle: RePEc:taf:transp:v:37:y:2014:i:2:p:200-218
    DOI: 10.1080/03081060.2013.870792
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    Cited by:

    1. Kar, Manaswinee & Sadhukhan, Shubhajit & Parida, Manoranjan, 2022. "Assessing commuters’ perceptions towards improvement of intermediate public transport as access modes to metro stations," Transport Policy, Elsevier, vol. 129(C), pages 140-155.
    2. Dharmowijoyo, Dimas B.E. & Susilo, Yusak O. & Karlström, Anders & Adiredja, Lili Somantri, 2015. "Collecting a multi-dimensional three-weeks household time-use and activity diary in the Bandung Metropolitan Area, Indonesia," Transportation Research Part A: Policy and Practice, Elsevier, vol. 80(C), pages 231-246.
    3. Mujahid Ali & Dimas Bayu Endrayana Dharmowijoyo & Afonso R. G. de Azevedo & Roman Fediuk & Habil Ahmad & Bashir Salah, 2021. "Time-Use and Spatio-Temporal Variables Influence on Physical Activity Intensity, Physical and Social Health of Travelers," Sustainability, MDPI, vol. 13(21), pages 1-24, November.
    4. Rizki, Muhamad & Basuki Joewono, Tri & Susilo, Yusak O., 2024. "Towards understanding travel in the digital age: A cross-dimensional one-week diary of individual virtual and physical activities in Indonesian cities," Transportation Research Part A: Policy and Practice, Elsevier, vol. 187(C).
    5. Sharma, Deepa & Pandit, Debapratim, 2021. "Determining the level of service measures to evaluate service quality of fixed-route shared motorized para-transit services," Transport Policy, Elsevier, vol. 100(C), pages 176-186.
    6. Bansal, Prateek & Gadepalli, Ravi & AitBihiOuali, Laila, 2023. "Eliciting mobility preferences of Indians for E-rickshaws: Evidence from Gurugram," Transport Policy, Elsevier, vol. 134(C), pages 19-30.
    7. Tri Basuki Joewono & Ariel Matthew & Muhamad Rizki, 2021. "Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing," Sustainability, MDPI, vol. 13(22), pages 1-20, November.
    8. Dimas B. E. Dharmowijoyo & Yusak O. Susilo & Anders Karlström, 2018. "On complexity and variability of individuals’ discretionary activities," Transportation, Springer, vol. 45(1), pages 177-204, January.
    9. Dharmowijoyo, Dimas B.E. & Susilo, Yusak O. & Karlström, Anders, 2017. "Analysing the complexity of day-to-day individual activity-travel patterns using a multidimensional sequence alignment model: A case study in the Bandung Metropolitan Area, Indonesia," Journal of Transport Geography, Elsevier, vol. 64(C), pages 1-12.
    10. Joewono, Tri B. & Tarigan, Ari K.M. & Susilo, Yusak O., 2016. "Road-based public transportation in urban areas of Indonesia: What policies do users expect to improve the service quality?," Transport Policy, Elsevier, vol. 49(C), pages 114-124.
    11. Allen, Jaime & Muñoz, Juan Carlos & Ortúzar, Juan de Dios, 2018. "Modelling service-specific and global transit satisfaction under travel and user heterogeneity," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 509-528.

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