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Performance assessment of transport services with the ERM-NDEA model: evidence from a domestic airline in Taiwan

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  • Ming-Miin Yu

Abstract

This paper estimates comprehensive operational performance measures for transport services. A network efficiency approach is used to analyze the production efficiency, service efficiency, and operational efficiency in a unified framework to reflect the transportation service characteristics of airline operations. We show how a modified version of the network data envelopment analysis model can be utilized for evaluating the performance of air route operations. This study considers 15 air routes operated by a domestic airline in Taiwan to highlight the value of the approach. The results of the analysis show the inputs and consumed outputs leading to production inefficiency and service inefficiency respectively as well as the magnitudes of excesses and shortfalls.

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  • Ming-Miin Yu, 2012. "Performance assessment of transport services with the ERM-NDEA model: evidence from a domestic airline in Taiwan," Transportation Planning and Technology, Taylor & Francis Journals, vol. 35(7), pages 697-714, July.
    • Handle: RePEc:taf:transp:v:35:y:2012:i:7:p:697-714
    DOI: 10.1080/03081060.2012.718158
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    Cited by:

    1. Khezrimotlagh, Dariush & Kaffash, Sepideh & Zhu, Joe, 2022. "U.S. airline mergers’ performance and productivity change," Journal of Air Transport Management, Elsevier, vol. 102(C).
    2. Kao, Chiang, 2014. "Network data envelopment analysis: A review," European Journal of Operational Research, Elsevier, vol. 239(1), pages 1-16.
    3. Liu, Dan & Zhang, Jiahuang & Yu, Ming-Miin, 2023. "Decomposing airline profit inefficiency in NDEA through the non-competitive Nerlovian profit inefficiency model," Journal of Air Transport Management, Elsevier, vol. 107(C).
    4. Kottas, Angelos T. & Madas, Michael A., 2018. "Comparative efficiency analysis of major international airlines using Data Envelopment Analysis: Exploring effects of alliance membership and other operational efficiency determinants," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 1-17.
    5. Omrani, Hashem & Soltanzadeh, Elham, 2016. "Dynamic DEA models with network structure: An application for Iranian airlines," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 52-61.
    6. Tavassoli, Mohammad & Faramarzi, Gholam Reza & Farzipoor Saen, Reza, 2014. "Efficiency and effectiveness in airline performance using a SBM-NDEA model in the presence of shared input," Journal of Air Transport Management, Elsevier, vol. 34(C), pages 146-153.
    7. Yu, Ming-Miin & Chang, Yu-Chun & Chen, Li-Hsueh, 2016. "Measurement of airlines’ capacity utilization and cost gap: Evidence from low-cost carriers," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 186-198.
    8. Yu, Ming-Miin & Chen, Li-Hsueh & Chiang, Hui, 2017. "The effects of alliances and size on airlines’ dynamic operational performance," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 197-214.

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