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AI and emerging technology adoption: a research agenda for operations management

Author

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  • Viswanath Venkatesh
  • Raji Raman
  • Frederico Cruz-Jesus

Abstract

Artificial intelligence (AI) is becoming a critical engine that powers a range of technology solutions. It is rapidly playing a vital role in supply chain and operations management. In this paper, we present a research agenda of how researchers and practitioners alike can study the potential adoption of AI-powered tools for benefits in the supply chain. We draw on the unified theory of acceptance and use of technology and suggest directions for research that leverage a mixed-methods research approach. Because these technologies are in a nascent stage and evolving rapidly, a mixed-methods approach will allow for a careful examination of potential features and how their adoption can be fostered, with specific benefits in mind. We present three-specific research directions rooted in the developmental, completeness, and expansion purposes of mixed-methods research.

Suggested Citation

  • Viswanath Venkatesh & Raji Raman & Frederico Cruz-Jesus, 2024. "AI and emerging technology adoption: a research agenda for operations management," International Journal of Production Research, Taylor & Francis Journals, vol. 62(15), pages 5367-5377, August.
    • Handle: RePEc:taf:tprsxx:v:62:y:2024:i:15:p:5367-5377
    DOI: 10.1080/00207543.2023.2192309
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