A framework for agility improvement projects in the post mass customisation era

Changing customer requirements and turbulent markets require suitably adapted capabilities to proactively cope with rapid changes. Agile manufacturing emerged in the late 1990s as a competitive concept to respond to these business challenges. While several seminal research works address agility in terms of concept definition, drivers and strategic capabilities, there is a lack of implementation frameworks of agile manufacturing. The current paper is concerned with the question of how to improve the agility of manufacturing companies. To address this question, a framework is iteratively developed with the aim of supporting decision makers in planning and implementing agility improvement projects. To this end, Design Science Research (DSR) methodology is used in conjunction with CIMO-logic (Context, Intervention, Mechanism, Outcome). The iterative development of the framework relies heavily on insights from case studies and from practitioners in the broad manufacturing sector. The paper provides evidence of the validity of the framework as well as outlining further research perspectives.