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Internal levers for servitization: How product-oriented manufacturers can upscale product-service systems

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Listed:
  • Wim Coreynen
  • Paul Matthyssens
  • Roel De Rijck
  • Ivo Dewit

Abstract

Manufacturing companies that venture into servitisation can experience difficulties when upscaling product-service systems (PSS) for further growth. This research study has two main objectives: first, to develop insight into the internal levers to increase firms’ servitisation capacity, and second, to apply a new methodology to support companies in upscaling PSS. For these purposes, we conduct an exploratory research study of eight manufacturing companies, consisting of both multiple-case and participatory action research methods. We find that manufacturers often experience challenges when either designing or rolling out PSS, which varies based on the company’s chosen strategy. Additionally, they can be confronted with an organisational logic that hinders PSS upscaling efforts. This research offers guidance to practitioners facing internal barriers for servitisation, providing a new method to explore, prioritise and work out concrete PSS-enhancing projects.

Suggested Citation

  • Wim Coreynen & Paul Matthyssens & Roel De Rijck & Ivo Dewit, 2018. "Internal levers for servitization: How product-oriented manufacturers can upscale product-service systems," International Journal of Production Research, Taylor & Francis Journals, vol. 56(6), pages 2184-2198, March.
    • Handle: RePEc:taf:tprsxx:v:56:y:2018:i:6:p:2184-2198
    DOI: 10.1080/00207543.2017.1343504
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    Cited by:

    1. Gabi Försterling & Ronald Orth & Benjamin Gellert, 2023. "Transition to a Circular Economy in Europe through New Business Models: Barriers, Drivers, and Policy Making," Sustainability, MDPI, vol. 15(10), pages 1-40, May.
    2. Münch, Christopher & Marx, Emanuel & Benz, Lukas & Hartmann, Evi & Matzner, Martin, 2022. "Capabilities of digital servitization: Evidence from the socio-technical systems theory," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    3. Tan, Kim Hua & Ji, Guojun & Chung, Leanne & Wang, Ching-Hsin & Chiu, Anthony & Tseng, M.L., 2019. "Riding the wave of belt and road initiative in servitization: Lessons from China," International Journal of Production Economics, Elsevier, vol. 211(C), pages 15-21.
    4. Wim Coreynen & Arjen van Witteloostuijn & Johanna Vanderstraeten, 2021. "Toward Servitized Research: An Integrated Approach for Sustainable Product-Service Innovation," Sustainability, MDPI, vol. 13(15), pages 1-21, July.
    5. Coreynen, Wim & Vanderstraeten, Johanna & van Witteloostuijn, Arjen & Cannaerts, Nele & Loots, Ellen & Slabbinck, Hendrik, 2020. "What drives product-service integration? An abductive study of decision-makers’ motives and value strategies," Journal of Business Research, Elsevier, vol. 117(C), pages 189-200.

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