IDEAS home Printed from https://ideas.repec.org/a/taf/tjisxx/v8y1999i2p95-106.html
   My bibliography  Save this article

An AHP model of DSS effectiveness

Author

Listed:
  • G A Forgionne

Abstract

Empirical studies have reported equivocal, or even dysfunctional, results from the use of decision support systems (DSS). Recent examples are the Davis, Kottemann, and Remus production planning experiments. According to the researchers, these experiments demonstrate that DSS what-if analysis creates an ‘illusion of control’ that causes users to overestimate its effectiveness. Such experimental findings are contrary to case-supported DSS theory. This paper examines the discrepancy. It first overviews the decision-making process, presents a generic DSS, identifies the theoretical role of the DSS in improving decision making, develops a multiple criteria model of DSS effectiveness, and gives a DSS for delivering the model to users. Illustrating with recent empirical investigations and the Davis, Kottemann, and Remus studies, the DSS-delivered model is used to reconcile the incongruity between the experimental findings and the case-supported theory. The paper concludes with a discussion of the article's implications for information systems research and practice.

Suggested Citation

  • G A Forgionne, 1999. "An AHP model of DSS effectiveness," European Journal of Information Systems, Taylor & Francis Journals, vol. 8(2), pages 95-106, June.
    • Handle: RePEc:taf:tjisxx:v:8:y:1999:i:2:p:95-106
    DOI: 10.1057/palgrave.ejis.3000322
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1057/palgrave.ejis.3000322
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1057/palgrave.ejis.3000322?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:tjisxx:v:8:y:1999:i:2:p:95-106. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/tjis .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.