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Creating value through governing IT deployment in a public/private-sector inter-organisational context: a human agency perspective

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  • Carla L Wilkin
  • John Campbell
  • Stephen Moore

Abstract

Harnessing value from Information Technology (IT) has long been a focus of research, but evidence is lacking about how effective practice of Information Technology Governance (ITG) contributes to creating value for stakeholders in inter-organisational contexts. This is especially so for public/private sector partnerships. In this study we used ISO/IEC 38500:2008, the corporate governance of IT standard, to direct analysis of how ITG was practised in deployment of a large IT project in an inter-organisational public/private sector context. The findings demonstrate that ITG strategies related to human agency contribute to the realisation of value for participating stakeholders, particularly through pre-emptive stakeholder participation in evaluating IT functionality of the old system and iteratively in deployment of the new system. Further, our investigation shows that ISO/IEC 38500:2008 has merit as an analytical framework to objectively evaluate corporate governance of IT, although there is need for some enhancement.

Suggested Citation

  • Carla L Wilkin & John Campbell & Stephen Moore, 2013. "Creating value through governing IT deployment in a public/private-sector inter-organisational context: a human agency perspective," European Journal of Information Systems, Taylor & Francis Journals, vol. 22(5), pages 498-511, September.
    • Handle: RePEc:taf:tjisxx:v:22:y:2013:i:5:p:498-511
    DOI: 10.1057/ejis.2012.21
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