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Information systems development as situated socio-technical change: a process approach

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  • Laurie McLeod
  • Bill Doolin

Abstract

We outline a process approach for conducting qualitative research on how contemporary information systems (IS) development is enacted in practice. The approach involves a longitudinal case study to obtain rich data from which a detailed process narrative is produced. The narrative is informed by a conceptual model of IS development as situated socio-technical change, generating a theoretical explanation that highlights the temporal, emergent and contingent nature of IS development. This approach extends prior process studies of IS development by focusing on micro-level project activities, examining change as a continuous process and theorising IS change as the outcome of a dynamic trajectory of situated and socio-technical interactions. The methodological approach developed here can be used by other researchers to inform process studies of this complex organisational phenomenon.

Suggested Citation

  • Laurie McLeod & Bill Doolin, 2012. "Information systems development as situated socio-technical change: a process approach," European Journal of Information Systems, Taylor & Francis Journals, vol. 21(2), pages 176-191, March.
    • Handle: RePEc:taf:tjisxx:v:21:y:2012:i:2:p:176-191
    DOI: 10.1057/ejis.2011.43
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