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The conundrum of IT management

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  • Joe Peppard

Abstract

This paper presents a robust argument as to why it can be difficult for chief information officers (CIOs) to generate business value from investments that their organizations make in information technology (IT) with contemporary organizational structures, authority patterns, processes and mindsets. This argument is built on the subtle premise that organizations should not seek to merely manage IT but to manage the delivery of business value through IT. It takes the view that this latter quest is knowledge-based and that the knowledge resources to successfully deliver this value are distributed throughout the organization. Crucially, this knowledge is not located solely within the IT function, presenting a challenge for the CIO for its integration and coordination. With the CIO having little or no jurisdiction over all required knowledge, its deployment will therefore be fragmented. The conundrum of IT management is how to generate value through IT without having access and authority over necessary resources. Research and practitioner implications of this analysis are highlighted.

Suggested Citation

  • Joe Peppard, 2007. "The conundrum of IT management," European Journal of Information Systems, Taylor & Francis Journals, vol. 16(4), pages 336-345, August.
    • Handle: RePEc:taf:tjisxx:v:16:y:2007:i:4:p:336-345
    DOI: 10.1057/palgrave.ejis.3000697
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    Cited by:

    1. Wang, Di & Shao, Xuefeng, 2024. "Research on the impact of digital transformation on the production efficiency of manufacturing enterprises: Institution-based analysis of the threshold effect," International Review of Economics & Finance, Elsevier, vol. 91(C), pages 883-897.

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