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Does Domberger's theory of ‘The Contracting Organization’ explain why organizations outsource IT and the levels of satisfaction achieved?

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  • Peter B Seddon
  • Sara Cullen
  • Leslie P Willcocks

Abstract

This paper contributes an interpretation of Domberger's theory of The Contracting Organization for use in an IT outsourcing context, then presents a preliminary test of the validity of that theory using data from an Australian survey of 235 senior IT managers. Our conclusion is that Domberger's theory appears to be a useful lens for understanding IT outsourcing, and that further research using purpose-collected data is therefore warranted. Phrased differently, Domberger's four types of benefit of contracting – namely Specialization, Market Discipline, Flexibility, and Cost Savings – appear to be a good way of summarizing senior IT managers’ explanations of why their organizations chose to outsource IT. The paper also conducts a preliminary test of the extent to which these four factors explain the purchasing organization's satisfaction with IT outsourcing.

Suggested Citation

  • Peter B Seddon & Sara Cullen & Leslie P Willcocks, 2007. "Does Domberger's theory of ‘The Contracting Organization’ explain why organizations outsource IT and the levels of satisfaction achieved?," European Journal of Information Systems, Taylor & Francis Journals, vol. 16(3), pages 237-253, July.
    • Handle: RePEc:taf:tjisxx:v:16:y:2007:i:3:p:237-253
    DOI: 10.1057/palgrave.ejis.3000664
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