IDEAS home Printed from https://ideas.repec.org/a/taf/tjisxx/v15y2006i4p345-356.html
   My bibliography  Save this article

Resist, comply or workaround? An examination of different facets of user engagement with information systems

Author

Listed:
  • Elaine H Ferneley
  • Polly Sobreperez

Abstract

This paper provides a summary of studies of user resistance to information technology and identifies workaround activity as an understudied and distinct, but related, phenomenon. Previous categorisations of resistance have largely failed to address the relationships between the motivations for divergences from procedure and the associated workaround activity. This paper develops a composite model of resistance/workaround derived from two case study sites. We find four key antecedent conditions derived from both positive and negative resistance rationales and identify associations and links to various resultant workaround behaviours, providing supporting chains of evidence from the two case studies.

Suggested Citation

  • Elaine H Ferneley & Polly Sobreperez, 2006. "Resist, comply or workaround? An examination of different facets of user engagement with information systems," European Journal of Information Systems, Taylor & Francis Journals, vol. 15(4), pages 345-356, August.
    • Handle: RePEc:taf:tjisxx:v:15:y:2006:i:4:p:345-356
    DOI: 10.1057/palgrave.ejis.3000629
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1057/palgrave.ejis.3000629
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1057/palgrave.ejis.3000629?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mario Saba & Peter Bou Saba & Antoine Harfouche, 2018. "Hidden facets of IT projects are revealed only after deployment," Post-Print hal-04263515, HAL.
    2. Pnina Soffer & Nesi Outmazgin & Irit Hadar & Shay Tzafrir, 2023. "Why Work Around the Process? Analyzing Workarounds Through the Lens of the Theory of Planned Behavior," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 65(4), pages 369-389, August.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:tjisxx:v:15:y:2006:i:4:p:345-356. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/tjis .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.