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Do I really have to? User acceptance of mandated technology

Author

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  • S A Brown
  • A P Massey
  • M M Montoya-weiss
  • J R Burkman

Abstract

Extensive research supports the notion that usefulness and ease of use are primary drivers of user intentions to adopt new technology. However, this research has been conducted primarily in environments in which adoption was voluntary. When technology use is mandated, as it is in many organizations, we expect that the underlying relationships of traditional technology acceptance models will be different. In this paper, we discuss our current understanding of technology acceptance, as well as the notion of mandated use. We then discuss a field study conducted in the banking industry to examine technology acceptance models in a mandated use environment. The results indicate that there are, in fact, differences in the underlying relationships of technology acceptance models in this mandatory use situation. The paper concludes with a discussion of the implications for research and practice.

Suggested Citation

  • S A Brown & A P Massey & M M Montoya-weiss & J R Burkman, 2002. "Do I really have to? User acceptance of mandated technology," European Journal of Information Systems, Taylor & Francis Journals, vol. 11(4), pages 283-295, September.
    • Handle: RePEc:taf:tjisxx:v:11:y:2002:i:4:p:283-295
    DOI: 10.1057/palgrave.ejis.3000438
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    Cited by:

    1. Lui, Ariel K.H. & Lo, Chris K.Y. & Ngai, Eric W.T. & Yeung, Andy C.L., 2023. "A tough pill to swallow? The lessons learned from mandatory RFID adoption," International Journal of Production Economics, Elsevier, vol. 258(C).
    2. Dzandu, Michael D., 2023. "Antecedent, behaviour, and consequence (a-b-c) of deploying the contact tracing app in response to COVID-19: Evidence from Europe," Technological Forecasting and Social Change, Elsevier, vol. 187(C).

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