What can be controlled: actionable ICT4D in the case of Palestine

A thriving information and communication technology (ICT) economy is an aspiration for developing countries. This research identifies the factors that can motivate or inhibit ICT opportunities in a developing country to grow a sustainable economy. We build an ICT4D decision framework that provides a three-dimensional view based on (1) key factors (e.g. infrastructure, policies), (2) the ICT supply chain, and (3) stakeholders (e.g. industry, government, academia). The framework is applied to the case of Palestine. We use secondary and primary data to understand how both controllable and non-controllable country characteristics have contributed to or inhibited the growth and development of an ICT sector. Results from extensive secondary data sources demonstrate the usability of the framework to analyze the current setting of the ICT sector, in addition to help investigate a range of possible opportunities for action. Then, via a targeted set of interviews with academic, industrial, and governmental sources who are experts in the Palestinian ICT arena, we perform an exploratory study that focuses on key controls and impacts for future development of the ICT economy. The outcomes of this research have the ability to frame and inform economic development decisions that could define the future of the Palestinian state.