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Exploring the effects of ICTs, workforce, and gender on capacity utilization

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  • Benjamin Yeo
  • Delvin Grant

Abstract

Information and communication technologies (ICTs) investments come with expectations of increased productivity, but results from ICT impact studies are mixed. We look at workforce characteristics and female participation in the workforce and management and ICTs as contexts to investigate their impact on capacity utilization. This was accomplished by using the Technology, Organization, and Environment framework and regression analysis. The results illustrate the importance of a stable and skilled workforce, capable of leveraging the existing infrastructure. In addition, the pursuit of international certifications, formal employee training, female participation, and other factors affect capacity utilization. From the research findings, we identified eight research hypotheses for future investigations.

Suggested Citation

  • Benjamin Yeo & Delvin Grant, 2019. "Exploring the effects of ICTs, workforce, and gender on capacity utilization," Information Technology for Development, Taylor & Francis Journals, vol. 25(1), pages 122-150, January.
    • Handle: RePEc:taf:titdxx:v:25:y:2019:i:1:p:122-150
    DOI: 10.1080/02681102.2017.1383876
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    Cited by:

    1. Cristina Figueroa-Domecq & Jesús Palomo & Mª Dolores Flecha-Barrio & Mónica Segovia-Pérez, 2020. "Technology double gender gap in tourism business leadership," Information Technology & Tourism, Springer, vol. 22(1), pages 75-106, March.
    2. Zhixin Wang & Zhenyu Qi, 2021. "Analysis of the influences of ICTs on enterprise innovation performance in China," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 42(2), pages 474-478, March.
    3. Zhipeng Han & Liguo Wang & Feifei Zhao & Zijun Mao, 2022. "Does Low-Carbon City Policy Improve Industrial Capacity Utilization? Evidence from a Quasi-Natural Experiment in China," Sustainability, MDPI, vol. 14(17), pages 1-26, September.

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