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The Origins of Failure: Seeking the Causes of Design–Reality Gaps

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  • Silvia Masiero

Abstract

The theory of design–reality gaps is an extant framework to explain failure of information systems in developing nations. This paper problematizes the nature of failure, with a particular focus on situations in which well-implemented systems, apparently corresponding to users’ views of reality, still fail to meet the expectations of their key stakeholders. To extend existing theory on this phenomenon, I advance a diagnostic model to identify the root causes of design–reality gaps. The model is illustrated through a case study of the Ration Card Management System in Kerala, South India: by capturing the causal chains underlying design–reality gaps, the model sets to trace the origins of failure, and the processes through which it is ultimately determined. The model I propose is both explanatory and normative, as it elicits causes of failure and serves as a basis to combat them.

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  • Silvia Masiero, 2016. "The Origins of Failure: Seeking the Causes of Design–Reality Gaps," Information Technology for Development, Taylor & Francis Journals, vol. 22(3), pages 487-502, July.
    • Handle: RePEc:taf:titdxx:v:22:y:2016:i:3:p:487-502
    DOI: 10.1080/02681102.2016.1143346
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    Cited by:

    1. Steinke, Jonathan & Ortiz-Crespo, Berta & van Etten, Jacob & Müller, Anna, 2022. "Participatory design of digital innovation in agricultural research-for-development: insights from practice," Agricultural Systems, Elsevier, vol. 195(C).
    2. Ingram, Julie & Maye, Damian & Bailye, Clive & Barnes, Andrew & Bear, Christopher & Bell, Matthew & Cutress, David & Davies, Lynfa & de Boon, Auvikki & Dinnie, Liz & Gairdner, Julian & Hafferty, Caitl, 2022. "What are the priority research questions for digital agriculture?," Land Use Policy, Elsevier, vol. 114(C).
    3. Paget, Nicolas & Le Gal, Pierre-Yves & Goulet, Frédéric, 2024. "Motivations and challenges of intrapreneurship in research organizations. The case of decision support systems in agricultural research for development," Technovation, Elsevier, vol. 130(C).

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