IDEAS home Printed from https://ideas.repec.org/a/taf/tbitxx/v43y2024i8p1531-1553.html
   My bibliography  Save this article

Technostress and work-family conflict in ICT-user employees during the COVID-19 pandemic: the role of social support and mindfulness

Author

Listed:
  • Carla Azpíroz-Dorronsoro
  • Beatriz Fernández-Muñiz
  • José Manuel Montes-Peón
  • Camilo José Vázquez-Ordás

Abstract

The outbreak of the COVID-19 pandemic has accelerated the process of digital transformation in organisations and has considerably increased the exposure to and dependence of employees on Information and Communication Technologies, which may lead them to experience a negative psychological state known as technostress. This work analyses the impact of the COVID-19 pandemic and the growing technological exposure of employees to emotional exhaustion and work-family conflict. It also analyses the role that social support and mindfulness play as mechanisms that inhibit technostress in a context of health emergency. For this purpose, the authors develop and test a structural equation model on a sample of 1037 employees of the banking industry in Spain. The results show that the techno-stressors increase emotional exhaustion and the work-family conflict. We also observe that the COVID-19 pandemic has had a positive impact on the perception of techno-stressors and on emotional exhaustion. In addition, the results show that social support and mindfulness play a crucial role in diminishing technostress, as they reduce the perceived COVID-19 impact, techno-stressors and emotional exhaustion. Consequently, this work presents very relevant implications for organisations, identifying strategies that allow to reduce technostress and work-family conflict.

Suggested Citation

  • Carla Azpíroz-Dorronsoro & Beatriz Fernández-Muñiz & José Manuel Montes-Peón & Camilo José Vázquez-Ordás, 2024. "Technostress and work-family conflict in ICT-user employees during the COVID-19 pandemic: the role of social support and mindfulness," Behaviour and Information Technology, Taylor & Francis Journals, vol. 43(8), pages 1531-1553, June.
  • Handle: RePEc:taf:tbitxx:v:43:y:2024:i:8:p:1531-1553
    DOI: 10.1080/0144929X.2023.2220051
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/0144929X.2023.2220051
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1080/0144929X.2023.2220051?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:tbitxx:v:43:y:2024:i:8:p:1531-1553. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/tbit .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.