IDEAS home Printed from https://ideas.repec.org/a/taf/tbitxx/v38y2019i7p664-677.html
   My bibliography  Save this article

Identification of usability problems and requirements of elderly Chinese users for smart TV interactions

Author

Listed:
  • Jinhua Dou
  • Jingyan Qin
  • Qingju Wang
  • Qichao Zhao

Abstract

With the development of Information and Communications Technology (ICT), smart TV is gradually becoming universal and penetrating daily life. Smart TV has a wide range of user groups, and the elderly is an important group. The special physiological and psychological characteristics of Chinese elderly highlight the usability problems of smart TV interactions for them. The main functions of smart TVs were selected and operated by the elderly in this study. With the help of physiological measurements, behaviour analyses and interviews during natural usage scenarios, we determined the usability issues and user requirements of Chinese elderly for interacting with smart TVs. The research shows that the elderly in China have the intention to use smart TV products, but the usability of interactive systems affects the experience of using a smart TV. The results indicate that different content search methods result in different user experiences. Pinyin search is difficult to operate using a remote control, and some influencing factors are revealed. Voice search results in the best user experience for the elderly, but the recognition accuracy is easily affected by factors such as user accents and environmental noise. Hierarchical search is easy to operate, but it often takes a long time to finish an involved task. Other usability issues of some main functions, i.e. screen mirroring, shopping, playing games, system settings and application downloads, were also obtained, and the requirements of the elderly were well understood. These findings have implications for interaction design and implementation of smart TV service systems.

Suggested Citation

  • Jinhua Dou & Jingyan Qin & Qingju Wang & Qichao Zhao, 2019. "Identification of usability problems and requirements of elderly Chinese users for smart TV interactions," Behaviour and Information Technology, Taylor & Francis Journals, vol. 38(7), pages 664-677, July.
    • Handle: RePEc:taf:tbitxx:v:38:y:2019:i:7:p:664-677
    DOI: 10.1080/0144929X.2018.1551423
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/0144929X.2018.1551423
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/0144929X.2018.1551423?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:tbitxx:v:38:y:2019:i:7:p:664-677. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/tbit .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.