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An empirical analysis of a maturity model to assess information system success: a firm-level perspective

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  • Hanjun Suh
  • Sunghun Chung
  • Jinho Choi

Abstract

This research investigates the relationship between IS investment and IS success and the moderating effects of IS maturity. We find the moderating role of IS maturity between IS investment and IS success with a contingency perspective. As administering a group survey of about 300 business executives across multiple industries, the results of this study indicate that IS investment is a critical antecedent of IS success, and IS maturity has a positive moderating effect on this relationship. The implication of the findings implies that global companies should consider the maturity of their IS management: as a crucial factor in maximising the effectiveness of IS investment.

Suggested Citation

  • Hanjun Suh & Sunghun Chung & Jinho Choi, 2017. "An empirical analysis of a maturity model to assess information system success: a firm-level perspective," Behaviour and Information Technology, Taylor & Francis Journals, vol. 36(8), pages 792-808, August.
    • Handle: RePEc:taf:tbitxx:v:36:y:2017:i:8:p:792-808
    DOI: 10.1080/0144929X.2017.1294201
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    Cited by:

    1. Hani Alshaiti, 2023. "Influences of Internal Control on Enterprise Performance: Does an Information System Make a Difference?," JRFM, MDPI, vol. 16(12), pages 1-19, December.

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