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Trust and online information-sharing in close relationships: a cross-cultural perspective

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  • Jun Liu
  • Pei-Luen Patrick Rau
  • Nico Wendler

Abstract

Culture has an essential influence on online trust building in close relationships. The objective of this study was to investigate the effect of culture on interpersonal trust and online information-sharing in close relationships. A social dilemma game experiment was conducted by inviting close friend dyads from interdependent (that is, Chinese) or independent cultures (that is, German). Their trust and information-sharing performance in either online text chatting or face-to-face communication were examined. The results showed that in close relationships, Chinese participants had higher interpersonal trust and objective-sharing performance than German participants; Chinese trust and self-evaluated performance were not influenced by communication media; in comparison, German participants’ trust and self-evaluated performance significantly dropped online. The results confirmed that interdependent people are more relation-oriented in building their trust than independent people. Implications for online information-sharing management and the interface design were provided.

Suggested Citation

  • Jun Liu & Pei-Luen Patrick Rau & Nico Wendler, 2015. "Trust and online information-sharing in close relationships: a cross-cultural perspective," Behaviour and Information Technology, Taylor & Francis Journals, vol. 34(4), pages 363-374, April.
    • Handle: RePEc:taf:tbitxx:v:34:y:2015:i:4:p:363-374
    DOI: 10.1080/0144929X.2014.937458
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