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Work-leisure conflict and emotional labor in hospitality: a moderated-mediation model

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  • Shih-Hao Liu

Abstract

This study examined the relationship between work-leisure conflict and emotional labor and tested the moderated-mediation effect of the need for recovery under different levels of supervisor support. It was based on a sample of 529 Taiwan front-line hospitality employees. The results indicate that work-leisure conflict is positively related to surface acting but negatively related to deep acting. The impact of work-leisure conflict on surface acting and deep acting is mediated by the need for recovery. However, this mediating effect is moderated by supervisor support. The results suggest that front-line employees’ work-leisure conflict issues are relevant to, and should be supported by, hospitality industry managers. In practical terms, these findings have significant implications for promoting inclusive and sustainable employment and decent performance for all in hospitality industry.

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  • Shih-Hao Liu, 2024. "Work-leisure conflict and emotional labor in hospitality: a moderated-mediation model," The Service Industries Journal, Taylor & Francis Journals, vol. 44(13-14), pages 970-992, October.
    • Handle: RePEc:taf:servic:v:44:y:2024:i:13-14:p:970-992
    DOI: 10.1080/02642069.2022.2126837
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