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Employee mindfulness and creativity: when emotions and national culture matter

Author

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  • Huy Gip
  • Do The Khoa
  • Priyanko Guchait
  • R.L. Fernando Garcia
  • Aysin Pasamehmetoglu

Abstract

Mindfulness has recently attracted more attention from service scholars due to its positive effect on various job outcomes. Yet, the linkage between mindfulness and service employees’ creativity is still not well understood. This study aims to bridge this gap by examining how emotions might influence the mindfulness and creativity relationship from different cultural perspectives. Frontline service employees from three countries, the Philippines, Turkey, and the United States, were sampled to form a cross-border dataset. PLS multigroup results show that creativity positively influences service recovery performance and error reporting across the three nations. Furthermore, the mindfulness-creativity link is mediated by gratitude as a positive emotion in the United States, but by envy as a negative emotion in the Philippines and Turkey. This suggests that the link between mindfulness and creativity may be culturally contextual. These results might provide insights for mindfulness practices within the service work environment.

Suggested Citation

  • Huy Gip & Do The Khoa & Priyanko Guchait & R.L. Fernando Garcia & Aysin Pasamehmetoglu, 2022. "Employee mindfulness and creativity: when emotions and national culture matter," The Service Industries Journal, Taylor & Francis Journals, vol. 42(5-6), pages 383-411, April.
    • Handle: RePEc:taf:servic:v:42:y:2022:i:5-6:p:383-411
    DOI: 10.1080/02642069.2022.2037570
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    Cited by:

    1. Luhui Hua & Zeeshan Rasool & Muhammad Akbar Ali Ansari & Ali Junaid Khan & Nadia Hanif & Waseem Ul Hameed, 2023. "International Students’ Nostalgic Behaviour towards the Purchase of Products and Services," Sustainability, MDPI, vol. 15(4), pages 1-18, February.
    2. Iftikhar Hussain & Shahab Ali & Farrukh Shahzad & Muhammad Irfan & Yong Wan & Zeeshan Fareed & Li Sun, 2022. "Abusive Supervision Impact on Employees’ Creativity: A Mediated-Moderated Perspective," Sustainability, MDPI, vol. 14(14), pages 1-13, July.

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