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Gender differences in the antecedents of trust in mobile social networking services

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  • Xiuyuan Gong
  • Zhiying Liu
  • Tailai Wu

Abstract

With the development of mobile Internet technology and smartphone devices, mobile social networking services (mobile SNS) have become increasingly popular in recent years. However, research that systematically investigates the antecedents of trust, especially the gender differences therein, in the context of mobile SNS has been scarce. Building upon social role theory (SRT), this study extends existing literature by exploring the driving forces of trust in mobile SNS for different genders. Data are collected from WeChat users and analysed through multigroup analysis. Results have confirmed that trust in mobile SNS is associated with antecedents including perceived satisfaction, social ties, system quality, reputation and structural assurance. Particularly, social ties and reputation have dominant effects on trust of male users, whereas structural assurance has a greater effect on trust of female users. Implications for both researchers and practitioners are presented.

Suggested Citation

  • Xiuyuan Gong & Zhiying Liu & Tailai Wu, 2021. "Gender differences in the antecedents of trust in mobile social networking services," The Service Industries Journal, Taylor & Francis Journals, vol. 41(5-6), pages 400-426, April.
    • Handle: RePEc:taf:servic:v:41:y:2021:i:5-6:p:400-426
    DOI: 10.1080/02642069.2018.1497162
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    Cited by:

    1. Gilal, Faheem Gul & Gilal, Naeem Gul & Shahid, Shadma & Gilal, Rukhsana Gul & Shah, Syed Mir Muhammad, 2022. "The role of product design in shaping masstige brand passion: A masstige theory perspective," Journal of Business Research, Elsevier, vol. 152(C), pages 487-504.

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