IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v41y2021i11-12p803-831.html
   My bibliography  Save this article

Competing models of quality management and financial performance improvement

Author

Listed:
  • Marcjanna M. Augustyn
  • Ibrahim A. Elshaer
  • Raphaël K. Akamavi

Abstract

Six competing models of quality management and financial performance improvement are hypothesized and statistically tested, using data from a survey of general managers of 288 four- and five-star hotels in Egypt and structural equation modeling. The comparative analysis of the conceptually and structurally different models suggests that financial performance can be improved when quality management is viewed holistically as a commonality of its interconnected practices (top management leadership; employee management; customer focus; supplier management; process management; quality data and reporting). Managers must therefore integrate stakeholders into design and implementation of effective quality management systems. This study: advances knowledge of the roles of alternative models of quality management in improving financial performance; deepens our understanding of the main features of a quality management system capable of enhancing organizational performance; and contributes to ongoing debates in quality and service management literature on factors that impact financial performance.

Suggested Citation

  • Marcjanna M. Augustyn & Ibrahim A. Elshaer & Raphaël K. Akamavi, 2021. "Competing models of quality management and financial performance improvement," The Service Industries Journal, Taylor & Francis Journals, vol. 41(11-12), pages 803-831, September.
    • Handle: RePEc:taf:servic:v:41:y:2021:i:11-12:p:803-831
    DOI: 10.1080/02642069.2019.1601706
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2019.1601706
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2019.1601706?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Imam Hidayat & Hamdani Hamdani & Dirvi Surya Abbas & Nguyen Thanh Lam & Petty Aprilia Sari, 2024. "The Role of Environmental Management Accounting in Mediating Green Innovation to Firm Value: Moderated by Quality Management," International Journal of Energy Economics and Policy, Econjournals, vol. 14(3), pages 281-287, May.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:41:y:2021:i:11-12:p:803-831. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.