IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v41y2021i1-2p138-167.html
   My bibliography  Save this article

Resilience building in service firms during and post COVID-19

Author

Listed:
  • Arthur Huang
  • Melissa Farboudi Jahromi

Abstract

The COVID-19 pandemic has affected millions of service firms worldwide; therefore, they must be resilient during these uncertain economic times. This paper develops a new conceptual framework of resilience-building strategies for the service industry. This framework encompasses five major practical strategies and several sub-strategies that can help service firms to survive and thrive amid and post COVID-19 pandemic. The proposed strategies include market orientation, supply chain optimization, strategic corporate reorganization, innovation, and business model transformation. The successful implementation of each strategy depends on various factors, which are discussed in the study. In addition, four major resources, including financial, human, social, and technological capital, are reviewed as prerequisites for adopting the resilience-building strategies. This new framework contributes to the organizational resilience literature and provides practical implications for service firms to become resilient during and post COVID-19.

Suggested Citation

  • Arthur Huang & Melissa Farboudi Jahromi, 2021. "Resilience building in service firms during and post COVID-19," The Service Industries Journal, Taylor & Francis Journals, vol. 41(1-2), pages 138-167, January.
    • Handle: RePEc:taf:servic:v:41:y:2021:i:1-2:p:138-167
    DOI: 10.1080/02642069.2020.1862092
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2020.1862092
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2020.1862092?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Luminița RUS & Daniela ZĂPODEANU & Carmen SCORȚE & Sorina MOCIAR-COROIU, 2022. "Indicators And 3r-Type Measures In Overcoming Financial Difficulties Of Companies," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 2(2), pages 153-165, December.
    2. Avadhut Arun Patwardhan & Neeraj Pandey, 2021. "Analyzing Role of E-SERVQUAL Constructs for Post-pandemic Recovery of Indian Taxi Aggregator Services," International Journal of Global Business and Competitiveness, Springer, vol. 16(1), pages 89-102, December.
    3. Sasmita Misra & Abhilash Ponnam & Pratyush Banerjee, 2023. "COVID-19 Induced New Workplace HR Practices: Practitioners’ Perspectives from India," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 48(2), pages 261-279, May.
    4. Kenneth Martínez & David Claudio, 2023. "Expanding Fundamental Boundaries between Resilience and Survivability in Systems Engineering: A Literature Review," Sustainability, MDPI, vol. 15(6), pages 1-27, March.
    5. Yuan, Ruizhi & Luo, Jun & Liu, Martin J. & Yu, Jiang, 2022. "Understanding organizational resilience in a platform-based sharing business: The role of absorptive capacity," Journal of Business Research, Elsevier, vol. 141(C), pages 85-99.
    6. Zouheir El‐Sahli & Mouyad Alsamara, 2023. "Resilience in the time of COVID‐19: Lessons learned from Middle East and North Africa small‐ and medium‐sized enterprises," The Developing Economies, Institute of Developing Economies, vol. 61(3), pages 181-231, September.
    7. Vatankhah, Sanaz & Bamshad, Vahideh & Altinay, Levent & De Vita, Glauco, 2023. "Understanding business model development through the lens of complexity theory: Enablers and barriers," Journal of Business Research, Elsevier, vol. 155(PA).
    8. Thea Paeffgen, 2022. "Organisational Resilience during COVID-19 Times: A Bibliometric Literature Review," Sustainability, MDPI, vol. 15(1), pages 1-29, December.
    9. Ajeigbe Kola Benson & Ganda Fortune, 2022. "Sensitivity analysis of the impact of Covid-19 on corporate sustainability and company performance:Recovery strategy for companies and nations around the world," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(3), pages 16-26, April.
    10. George Mutugu Mwangi & Stella Despoudi & Oscar Rodriguez Espindola & Konstantina Spanaki & Thanos Papadopoulos, 2022. "A planetary boundaries perspective on the sustainability: resilience relationship in the Kenyan tea supply chain," Annals of Operations Research, Springer, vol. 319(1), pages 661-695, December.
    11. Tajeddini, Kayhan & Gamage, Thilini Chathurika & Tajdini, Javad & Qalati, Sikandar Ali & Siddiqui, Faiza, 2023. "Achieving sustained competitive advantage in retail and consumer service firms: The role of entrepreneurial orientation and entrepreneurial bricolage," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    12. Martín-Rojas, Rodrigo & Garrido-Moreno, Aurora & García-Morales, Víctor J., 2023. "Social media use, corporate entrepreneurship and organizational resilience: A recipe for SMEs success in a post-Covid scenario," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    13. S. G. Safronov & M. V. Zotova, 2021. "Tertiarization of the Economy in Russian Regions: Deindustrialization or Postindustrialization?," Regional Research of Russia, Springer, vol. 11(3), pages 294-307, July.
    14. Ji-Hoon Park & Ribin Seo, 2024. "A contingent value of bricolage strategy on SMEs’ organizational resilience: lessons from the COVID-19 pandemic," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
    15. Mwangura Kadzo & Dr. Janet Muthimi, 2023. "Explicating the Impact of Leadership Styles on Strategy Implementation: An Empirical Study of the State Law Office, Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(10), pages 1277-1292, October.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:41:y:2021:i:1-2:p:138-167. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.