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Theorising change and stability in service ecosystems: a morphogenetic approach

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  • Hamish Simmonds
  • Aaron Gazley
  • Kate Daellenbach

Abstract

Service scholars are recognising the complex, adapting, and dynamic nature of value creating service systems. There remains an opportunity to explore the dynamic properties of these multilevel systems and build explanations of how these complex systems change and stabilise providing the context for value creation. This paper builds on the continuing work and use of sociological theory in these efforts and argues for an alternative meta-theoretical approach and accompanying framework. Together this contribution provides a basis for building midrange theory to address the stabilising (morphostatic) and change inducing (morphogenetic) mechanisms in service ecosystems.

Suggested Citation

  • Hamish Simmonds & Aaron Gazley & Kate Daellenbach, 2018. "Theorising change and stability in service ecosystems: a morphogenetic approach," The Service Industries Journal, Taylor & Francis Journals, vol. 38(3-4), pages 250-263, March.
    • Handle: RePEc:taf:servic:v:38:y:2018:i:3-4:p:250-263
    DOI: 10.1080/02642069.2017.1389908
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    Cited by:

    1. Simmonds, Hamish & Gazley, Aaron & Kaartemo, Valtteri & Renton, Michelle & Hooper, Val, 2021. "Mechanisms of service ecosystem emergence: Exploring the case of public sector digital transformation," Journal of Business Research, Elsevier, vol. 137(C), pages 100-115.
    2. Giannopoulos, Antonios & Skourtis, George & Kalliga, Alexandra & Dontas-Chrysis, Dimitrios-Michail & Paschalidis, Dimitrios, 2020. "Co-creating high-value hospitality services in the tourism ecosystem: Towards a paradigm shift?," MPRA Paper 100670, University Library of Munich, Germany.
    3. Giannopoulos, Antonios & Skourtis, George & Kalliga, Alexandra & Dontas-Chrysis, Dimitrios-Michail & Paschalidis, Dimitrios, 2020. "Co-creating high-value hospitality services in the tourism ecosystem: Towards a paradigm shift?," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 6(2), pages 3-11.
    4. Yichao Li & Jing Shen & Dilek Cetindamar, 2023. "Think Tank Innovation-Driven Knowledge Service Ecosystems: A Conceptual Framework and Case Study Application," Sustainability, MDPI, vol. 15(10), pages 1-19, May.

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