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Measuring innovation in services: the role of surveys

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  • Anna Serena Vergori

Abstract

The main aim of this paper was to analyse the role of European innovation surveys in measuring innovation in services. The various community innovation surveys (CISs) are analysed in the light of the three main theoretical approaches to innovation in services, namely assimilation, service-oriented and integrative. The analysis performed shows a gradual change in the way in which European surveys have been structured over time, highlighting a partial shift from the assimilation approach towards the integrative one. Furthermore, the paper provides a systematic assessment of the CIS experience and of the lessons to be drawn from it.

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  • Anna Serena Vergori, 2014. "Measuring innovation in services: the role of surveys," The Service Industries Journal, Taylor & Francis Journals, vol. 34(2), pages 145-161, January.
    • Handle: RePEc:taf:servic:v:34:y:2014:i:2:p:145-161
    DOI: 10.1080/02642069.2013.763343
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    References listed on IDEAS

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    1. Berg,Maxine, 1982. "The Machinery Question and the Making of Political Economy 1815–1848," Cambridge Books, Cambridge University Press, number 9780521287593, October.
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    Cited by:

    1. Bourke, Jane & Roper, Stephen & Love, James H., 2020. "Innovation in legal services: The practices that influence ideation and codification activities," Journal of Business Research, Elsevier, vol. 109(C), pages 132-147.
    2. Ovuakporie, Oghogho Destina & Pillai, Kishore Gopalakrishna & Wang, Chengang & Wei, Yingqi, 2021. "Differential moderating effects of strategic and operational reconfiguration on the relationship between open innovation practices and innovation performance," Research Policy, Elsevier, vol. 50(1).
    3. Jianhua Zhang & Mohammad Shahidul Islam, 2020. "The Heterogeneous Impacts of R&D on Innovation in Services Sector: A Firm-Level Study of Developing ASEAN," Sustainability, MDPI, vol. 12(4), pages 1-22, February.
    4. Briggs Kristie, 2017. "The Impact of Innovation on Financial and Insurance Services Exports," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 17(4), pages 1-10, October.
    5. Nicola De Liso & Anna Serena Vergori, 2017. "The Different Approaches to the Study of Innovation in Services in Europe and the USA," Metroeconomica, Wiley Blackwell, vol. 68(1), pages 121-146, February.

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