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Promoting the quality of hospital service for children with developmental delays

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  • Shu-Fang Lee
  • Wen-Shiung Lee

Abstract

Quality of hospital services is the spotlight that the public are concerned with. This research established an objective and quality index of physical therapies to systematically analyse and propose an innovation strategy for hospital services. This research was to launch the critical index and to investigate the relationship and relative weight of its importance. Analytic network process and Decision Making Trial and Evaluation Laboratory were adopted. The result showed experts from different groups universally identified the 'function-oriented therapeutic goal' as most important. The result indicates that hospitals enforce 'regular satisfaction survey of the patients', continuously monitor 'index of patient safety', which is 'function-oriented therapeutic goal' to promote quality of physical therapies in children with developmental delays.

Suggested Citation

  • Shu-Fang Lee & Wen-Shiung Lee, 2013. "Promoting the quality of hospital service for children with developmental delays," The Service Industries Journal, Taylor & Francis Journals, vol. 33(15-16), pages 1514-1526, December.
    • Handle: RePEc:taf:servic:v:33:y:2013:i:15-16:p:1514-1526
    DOI: 10.1080/02642069.2011.635788
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    Cited by:

    1. Mohammed Al Awadh, 2022. "Utilizing Multi-Criteria Decision Making to Evaluate the Quality of Healthcare Services," Sustainability, MDPI, vol. 14(19), pages 1-21, October.
    2. Büyüközkan, Gülçin & Güleryüz, Sezin, 2016. "An integrated DEMATEL-ANP approach for renewable energy resources selection in Turkey," International Journal of Production Economics, Elsevier, vol. 182(C), pages 435-448.

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