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Adoption and use of technology in small business environments

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  • Maria del Mar Alonso-Almeida
  • Josep Llach

Abstract

This paper examines the impact of information and communication technologies (ICTs) on the firm's human resources (HR) and organizational performance, and analyzes the effect of these changes on its competitiveness. The data were taken from 405 travel agencies. Structural equation analysis revealed that ICTs have a positive effect on company competitiveness, primarily by enhancing HR and organizational performance.

Suggested Citation

  • Maria del Mar Alonso-Almeida & Josep Llach, 2013. "Adoption and use of technology in small business environments," The Service Industries Journal, Taylor & Francis Journals, vol. 33(15-16), pages 1456-1472, December.
    • Handle: RePEc:taf:servic:v:33:y:2013:i:15-16:p:1456-1472
    DOI: 10.1080/02642069.2011.634904
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    Cited by:

    1. Georgios Giotis & Evangelia Papadionysiou, 2022. "The Role of Managerial and Technological Innovations in the Tourism Industry: A Review of the Empirical Literature," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
    2. Luis Enrique Valdez-Juárez & Domingo García-Pérez-de-Lema & Gonzalo Maldonado-Guzmán, 2018. "ICT and KM, Drivers of Innovation and Profitability in SMEs," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-34, March.
    3. Juthathip Jongwanich & Archanun Kohpaiboon, 2024. "Digital technology adoption and SMEs’ Financial Performance: Evidence from Thailand," Discussion Papers 81, Thammasat University, Faculty of Economics, revised Jan 2024.
    4. Francesco D. Sandulli & Paul M.A. Baker & José I. López-Sánchez, 2014. "Jobs mismatch and productivity impact of information technology," The Service Industries Journal, Taylor & Francis Journals, vol. 34(13), pages 1060-1074, September.

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