IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v33y2013i12p1148-1164.html
   My bibliography  Save this article

Service willingness and senior tourists: knowledge about aging, attitudes toward the elderly, and work values

Author

Listed:
  • Anita Zichun Chu
  • Regina Juchun Chu

Abstract

With the increase in the number of senior tourists, it is important to understand the attitude of tourism professionals and their skills in serving aged tourists. A total of 381 tourism professionals participated in this study. Structural equation modeling results show that attitudes toward the elderly play the major role in predicting service willingness. Gaining knowledge about aging will indirectly predict service willingness through a change in attitudes. Intrinsic and prestige aspects of work value (WV) better explain service willingness to senior tourists, while extrinsic WV is non-significant and social WV has an indirect effect on willingness. The results also suggest that real interaction experiences with the elderly can successfully change attitudes toward them.

Suggested Citation

  • Anita Zichun Chu & Regina Juchun Chu, 2013. "Service willingness and senior tourists: knowledge about aging, attitudes toward the elderly, and work values," The Service Industries Journal, Taylor & Francis Journals, vol. 33(12), pages 1148-1164, September.
    • Handle: RePEc:taf:servic:v:33:y:2013:i:12:p:1148-1164
    DOI: 10.1080/02642069.2011.628659
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2011.628659
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2011.628659?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Winnie Lai-Sheung Cheng, 2021. "Roles of Knowledge and Attitude in the Willingness of Nursing Students to Care for Older Adults in Hong Kong," IJERPH, MDPI, vol. 18(15), pages 1-8, July.
    2. Papavasileiou, Emmanouil & Lyons, Sean & Shaw, Gareth & Georgiou, Anthimos, 2017. "Work values in tourism: Past, present and future," Annals of Tourism Research, Elsevier, vol. 64(C), pages 150-162.
    3. Losada, Nieves & Alén, Elisa & Domínguez, Trinidad & Nicolau, Juan Luis, 2016. "Travel frequency of seniors tourists," Tourism Management, Elsevier, vol. 53(C), pages 88-95.
    4. Yang Zhou & Ligang Liu & Sanghyun Han & Xiao Sun, 2023. "Comparative analysis of the behavioral intention of potential wellness tourists in China and South Korea," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:33:y:2013:i:12:p:1148-1164. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.