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Critical success factors in UK corporate hotels

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  • Bob Brotherton

Abstract

This article focuses on a project designed to investigate the validity of the results obtained from a prior exploratory study undertaken to identify the critical success factors (CSFs) in ‘UK Corporate Hotels’. The CSF approach and its application to hospitality and other types of business environment are briefly reviewed prior to an explanation of the survey methodology adopted in the study. The empirical results reveal that only three of the original 59 CSFs derived from the 1996 study were found not to be statistically significant and that nine of the ten CSF item sets possess reasonable Cronbach's alpha coefficients. Finally, the significance and implications of the results are discussed.

Suggested Citation

  • Bob Brotherton, 2004. "Critical success factors in UK corporate hotels," The Service Industries Journal, Taylor & Francis Journals, vol. 24(3), pages 19-42, May.
    • Handle: RePEc:taf:servic:v:24:y:2004:i:3:p:19-42
    DOI: 10.1080/0264206042000247740
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    Cited by:

    1. Subramanian, Nachiappan & Gunasekaran, Angappa & Gao, Yanan, 2016. "Innovative service satisfaction and customer promotion behaviour in the Chinese budget hotel: an empirical study," International Journal of Production Economics, Elsevier, vol. 171(P2), pages 201-210.
    2. Mahya Ghanaee & Ali Asghar Pourezzat, 2013. "Identifying the critical success factors for urban renovation projects; lessons learned from Tehran residential renovation projects," International Journal of Urban Sciences, Taylor & Francis Journals, vol. 17(3), pages 414-423, November.

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