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Foresight in services: possibilities and special challenges

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  • Marja Toivonen

Abstract

Service sectors have been only loosely linked to foresight projects considered essential for wiring up innovation systems. This article examines possibilities and methodological challenges in the foresight of services on the basis of a study conducted in Finland in knowledge-intensive business services (KIBS). It also provides empirical results about the future trends in KIBS. The most central of these are the growing emphasis on a consultative way of working and broad service solutions, the tightening linkages to clients' strategies, the blurring of sectoral boundaries and the diversification of the forms of internationalisation.

Suggested Citation

  • Marja Toivonen, 2004. "Foresight in services: possibilities and special challenges," The Service Industries Journal, Taylor & Francis Journals, vol. 24(1), pages 79-98, January.
    • Handle: RePEc:taf:servic:v:24:y:2004:i:1:p:79-98
    DOI: 10.1080/02642060412331301142
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    Cited by:

    1. Dana Benešová & Viera Kubičková & Anna Michálková & Monika Krošláková, 2018. "Innovation activities of gazelles in business services as a factor of sustainable growth in the Slovak Republic," Post-Print hal-01773577, HAL.
    2. Veronika Bumberová & František Milichovský, 2019. "Sustainability Development of Knowledge-Intensive Business Services: Strategic Actions and Business Performance," Sustainability, MDPI, vol. 11(18), pages 1-19, September.
    3. Zoltán Bujdosó & János Pénzes & Lóránt Dávid & Szilárd Madaras, 2016. "The Spatial Pattern of KIBS and their Relations with the Territorial Development in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 18(41), pages 1-73, February.
    4. Veronika Bumberová & František Milichovský, 2020. "Influence of Determinants on Innovations in Small KIBS Firms in the Czech Republic before COVID-19," Sustainability, MDPI, vol. 12(19), pages 1-21, September.
    5. Malgorzata Zieba, 2013. "Knowledge-Intensive Business Services (Kibs) And Their Role In The Knowledge-Based Economy," GUT FME Working Paper Series A 7, Faculty of Management and Economics, Gdansk University of Technology.
    6. Jeremy Howells, 2010. "Services and Innovation and Service Innovation: New Theoretical Directions," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 3, Edward Elgar Publishing.
    7. Jeroen Content & Nicola Cortinovis & Koen Frenken & Jacob Jordaan, 2022. "The roles of KIBS and R&D in the industrial diversification of regions," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 68(1), pages 29-64, February.
    8. Dana Benešová & Viera Kubičková & Anna Michálková & Monika Krošláková, 2018. "Innovation activities of gazelles in business services as a factor of sustainable growth in the Slovak Republic," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 5(3), pages 452-466, March.
    9. Małgorzata Zięba, 2015. "Knowledge-intensive services sector and its dynamics and structure of employment in European Union countries," Ekonomia journal, Faculty of Economic Sciences, University of Warsaw, vol. 40.

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