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A catalogue of success? Argos and catalogue showroom retailing

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  • Leigh Sparks

Abstract

With the exception of Argos, catalogue showroom retailing has not been a major success in Europe. Argos, founded in 1973 by the Green Shield stamp entrepreneur, Richard Tompkins, has grown to be one of Britain's leading retailers. Its corporate history, with two periods of independence and two periods as a business unit in a conglomerate, is of interest. Its innovativeness, through its catalogue development and format experimentation, makes Argos important to our understanding of retail change. The catalogues themselves are essential social and retailing history documents. Now part of GUS plc, Argos has to face the challenge and opportunities of the Internet. With experience of the catalogue as an intervening element in the customer purchase process, Argos has further potential as a multichannel retailer.

Suggested Citation

  • Leigh Sparks, 2003. "A catalogue of success? Argos and catalogue showroom retailing," The Service Industries Journal, Taylor & Francis Journals, vol. 23(2), pages 79-111, March.
    • Handle: RePEc:taf:servic:v:23:y:2003:i:2:p:79-111
    DOI: 10.1080/02642060412331300902
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    Cited by:

    1. Pal, John & Medway, Dominic & Byrom, John, 2011. "Deconstructing the notion of blame in corporate failure," Journal of Business Research, Elsevier, vol. 64(10), pages 1043-1051, October.
    2. John Pal & Dominic Medway & John Byrom, 2006. "Analysing retail failure from an historical perspective: A case study of A. Goldberg & Sons plc," The Service Industries Journal, Taylor & Francis Journals, vol. 26(5), pages 513-535, July.

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