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Knowledge, Human Resources and Social Practice: The Knowledge-Intensive Business Service Firm as a Distributed Knowledge System

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  • J.N. Larsen

Abstract

The knowledge base of firms is intrinsically linked to the knowledge of their employees. This is particularly the case in knowledge-intensive business services, where the production of services is almost entirely dependent on the ability of the firm to make use of the knowledge of the employees. Applying a distributed knowledge system view of the firm helps us understand that how knowledge is created is more important than what knowledge the firm and its employees have. This article presents findings from a case study of a large Danish knowledge-intensive business service firm. It turns out that knowledge not only resides in the minds of individual employees but also that it is constructed in the social interaction between members of teams.

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  • J.N. Larsen, 2001. "Knowledge, Human Resources and Social Practice: The Knowledge-Intensive Business Service Firm as a Distributed Knowledge System," The Service Industries Journal, Taylor & Francis Journals, vol. 21(1), pages 81-102, January.
    • Handle: RePEc:taf:servic:v:21:y:2001:i:1:p:81-102
    DOI: 10.1080/714004998
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    Cited by:

    1. Marina Dabić & Marta Ortiz‐De‐Urbina‐Criado & Ana M. Romero‐Martínez, 2011. "Human resource management in entrepreneurial firms: a literature review," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(1), pages 14-33, March.
    2. Agnieszka Wojtczuk-Turek, 2017. "In Search of Key HR Practices for Improvement of Productivity of Employees in the KIBS Sector," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 11(1), March.
    3. Carolina Castaldi & Jan Faber & Maikel Kishna, 2010. "Co-innovation by KIBS in Environmental Services: A Resource-based View," Working Papers 10-05, Eindhoven Center for Innovation Studies, revised Mar 2010.
    4. Muller, Emmanuel & Doloreux, David, 2009. "What we should know about knowledge-intensive business services," Technology in Society, Elsevier, vol. 31(1), pages 64-72.
    5. Kirsten Foss & Nicolai J. Foss, 2003. "Authority in the Context of Distributed Knowledge," DRUID Working Papers 03-08, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
    6. Doloreux, David & Zenker, Andrea & Muller, Emmanuel, 2008. "Services à forte intensité de connaissances, contexte régional et comportements d'innovation: une comparaison internationale," Working Papers "Firms and Region" R1/2008, Fraunhofer Institute for Systems and Innovation Research (ISI).
    7. Paula Andrea Nieto-Aleman & Klaus Ulrich & María Guijarro-García & Esther Pagán-Castaño, 2023. "Does talent management matter? Talent management and the creation of competitive and sustainable entrepreneurship models," International Entrepreneurship and Management Journal, Springer, vol. 19(3), pages 1055-1068, September.
    8. Williams, Allan M. & Rodríguez Sánchez, Isabel, 2024. "Knowledge mobility after tourism entrepreneurial failure: Life after death?," Annals of Tourism Research, Elsevier, vol. 106(C).
    9. Kekezi, Orsa, 2021. "Diversity of experience and labor productivity in creative industries," Journal for Labour Market Research, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany], vol. 55, pages 1-18.
    10. Flikkema, Meindert, 2005. "Exploring service development for understanding Schumpeterian innovation in service firms: the deduction of special case criteria," Serie Research Memoranda 0001, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    11. Iuan-Yuan Lu & Teng-Hu Su & Ing-Chung Huang, 2009. "Consulting knowledge and organisation's absorptive capacity: A communication chain perspective," The Service Industries Journal, Taylor & Francis Journals, vol. 30(12), pages 2007-2022, June.
    12. Aksel Ersoy, 2016. "Impact of Accessibility and Knowledge Creation on Local and Regional Development in Turkey," Growth and Change, Wiley Blackwell, vol. 47(4), pages 648-663, December.
    13. Oihana Basilioa & Philippe Laredob & Paloma Sánchezc, 2019. "The Organization Of R&D Activities In Large Knowledge Intensive Business Services: The Case Of A “Big Four” Consultancy," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(03), pages 1-32, April.

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