IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v21y2001i1p149-168.html
   My bibliography  Save this article

Quality Management in Irish Healthcare

Author

Listed:
  • K. Ennis
  • D. Harrington

Abstract

This article reports the findings from a quantitative research study of quality management within the Irish Healthcare Sector. The survey results indicate that quality management has not fully permeated the sector although indications are that interest is growing in adopting this approach. The study revealed that, for all the hospitals, an aim to improve the quality of care delivered was the predominant factor for the uptake of quality. The findings suggest that even though quality management is in its infancy within the sector a substantial number of responding organisations reported that their programmes have been reasonably successful with patient satisfaction and quality awareness increasing as a result.

Suggested Citation

  • K. Ennis & D. Harrington, 2001. "Quality Management in Irish Healthcare," The Service Industries Journal, Taylor & Francis Journals, vol. 21(1), pages 149-168, January.
    • Handle: RePEc:taf:servic:v:21:y:2001:i:1:p:149-168
    DOI: 10.1080/714005002
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/714005002
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/714005002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kwan Soo Hong & DonHee Lee, 2018. "Impact of operational innovations on customer loyalty in the healthcare sector," Service Business, Springer;Pan-Pacific Business Association, vol. 12(3), pages 575-600, September.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:21:y:2001:i:1:p:149-168. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.