Service Satisfaction: An Empirical Analysis of Consumer Satisfaction in Financial Services
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DOI: 10.1080/02642060000000033
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Cited by:
- Gerrit Antonides & Lies Hovestadt, 2021. "Product Attributes, Evaluability, and Consumer Satisfaction," Sustainability, MDPI, vol. 13(22), pages 1-20, November.
- Liu, Haoyu & Tan, Kim Hua & Pawar, Kulwant, 2022. "Predicting viewer gifting behavior in sports live streaming platforms: The impact of viewer perception and satisfaction," Journal of Business Research, Elsevier, vol. 144(C), pages 599-613.
- Eriksson, Kent & Segerlind, Carin, 2024. "Higher bank customer satisfaction increases a bank’s revenue from the customer and the effect persists over several years: A study at the level of individual customer relationships," Working Paper Series 24/5, Royal Institute of Technology, Department of Real Estate and Construction Management & Banking and Finance, revised 18 Jun 2024.
- Edward Shih-Tse Wang, 2007. "Displayed emotions to patronage intention: consumer response to contact personnel performance," The Service Industries Journal, Taylor & Francis Journals, vol. 29(3), pages 317-329, October.
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