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UK Hospitality Managers Past and Present

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  • David Gilbert
  • YVONNE GUERRIER

Abstract

This paper presents the findings of an investigation into the perceptions of managers in the UK hospitality industry regarding the changes that have occurred to the managers role during the last 15 years. The main findings indicate a shift from an operational to a business focus and a blurring of the boundaries between hospitality and other service sectors. The paper utilises a content analysis of the transcripts of a number of targeted focus groups in order to explore the dynamics behind these changes.

Suggested Citation

  • David Gilbert & YVONNE GUERRIER, 1997. "UK Hospitality Managers Past and Present," The Service Industries Journal, Taylor & Francis Journals, vol. 17(1), pages 115-132, January.
    • Handle: RePEc:taf:servic:v:17:y:1997:i:1:p:115-132
    DOI: 10.1080/02642069700000006
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    Cited by:

    1. repec:jtr:journl:v:4:y:2012:i:1:p:78-113 is not listed on IDEAS
    2. Vicky Browning & Fiona Edgar & Brendan Gray & Tony Garrett, 2006. "Realising competitive advantage through HRM in New Zealand service industries," The Service Industries Journal, Taylor & Francis Journals, vol. 29(6), pages 741-760, July.
    3. Anwar Ali Shah G. SYED & Asad Raza Abdi & Fayyaz Chandio & Faiz M. Shaikh, 2013. "Global Tourism Careers Opportunities and Dilemmas Facing Higher Education in Tourism in Pakistan," Romanian Statistical Review, Romanian Statistical Review, vol. 61(11), pages 33-44, December.

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