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Nurturing user-producer interaction: inclusive innovation flows in a low-income mobile phone market

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  • Christopher Foster
  • Richard Heeks

Abstract

Understandings of inclusive innovation in developing country low-income markets have typically taken one of two perspectives. On the one hand, a business perspective on the role of top-down, strategic innovation from larger-firm actors. And on the other hand, a more developmental perspective that highlights the role localized practices play in making new goods and services applicable to local needs. Both are demonstrably important to successful inclusive innovation but, to date, there has been little analysis of the link between these two perspectives. The goal of this paper is to explore the interaction between top-down and localized elements of innovation, and to provide an understanding of the conditions by which these two perspectives might be complementary. Drawing on the case of the mobile phone sector in Kenya, and adapting Lundvall's concept of user-producer interaction, a conceptual model to understand such innovation flows is outlined. This highlights the centrality of operational links between producers and users which serve as a medium for interactive learning.

Suggested Citation

  • Christopher Foster & Richard Heeks, 2014. "Nurturing user-producer interaction: inclusive innovation flows in a low-income mobile phone market," Innovation and Development, Taylor & Francis Journals, vol. 4(2), pages 221-237, October.
    • Handle: RePEc:taf:riadxx:v:4:y:2014:i:2:p:221-237
    DOI: 10.1080/2157930X.2014.921353
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    Cited by:

    1. Sara S Grobbelaar & Mauricio Uriona-Maldonado, 2019. "Using technology to improve access to healthcare: The case of the MomConnect programme in South Africa," Local Economy, London South Bank University, vol. 34(8), pages 838-852, December.
    2. Michael D. van der Merwe & Sara S. Grobbelaar & Isabel A. Meyer & Cornelius S.L. Schutte & Konrad H. von Leipzig, 2020. "A Framework of Key Growth Factors for Small Enterprises Operating at the Base of the Pyramid," Sustainability, MDPI, vol. 12(22), pages 1-33, November.
    3. Haenssgen, Marco J., 2018. "The struggle for digital inclusion: Phones, healthcare, and marginalisation in rural India," World Development, Elsevier, vol. 104(C), pages 358-374.
    4. Aarti Krishnan & Chistopher Foster, 2018. "A Quantitative Approach to Innovation in Agricultural Value Chains: Evidence from Kenyan Horticulture," The European Journal of Development Research, Palgrave Macmillan;European Association of Development Research and Training Institutes (EADI), vol. 30(1), pages 108-135, January.
    5. Michael D. van der Merwe & Sara S. Grobbelaar & Cornelius S. L. Schutte & Konrad H. von Leipzig, 2018. "Toward an Enterprise Growth Framework for Entering the Base of the Pyramid Market: A Systematic Review," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 15(04), pages 1-34, August.
    6. Howell, Rachel & van Beers, Cees & Doorn, Neelke, 2018. "Value capture and value creation: The role of information technology in business models for frugal innovations in Africa," Technological Forecasting and Social Change, Elsevier, vol. 131(C), pages 227-239.

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