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Intention to use new mobile payment systems: a comparative analysis of SMS and NFC payments

Author

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  • Francisco Liébana-Cabanillas
  • Iviane Ramos de Luna
  • Francisco Montoro-Ríos

Abstract

The rapid growth of mobile technology among the world’s population has led many companies to attempt to exploit mobile devices as an additional tool in the business of sales. In this sense, the main objective of our study resides in comparing the factors that determine the acceptance by consumers of the SMS (Short Message Service) and NFC (Near Field Communication) mobile payment systems as examples of means of future payment. The model used in our research applies the classic variables of the Technology Acceptance Model, as well as that of Perceived Security, a model deriving from the review of the major relevant recent literature. The results achieved in this study demonstrate that there are differences in the factors that determine the acceptance in each of the systems, as well as the level of the Intention to Use. Finally, we highlight the main implications for management and cite some strategies to reinforce this new business in the context of new technical developments.

Suggested Citation

  • Francisco Liébana-Cabanillas & Iviane Ramos de Luna & Francisco Montoro-Ríos, 2017. "Intention to use new mobile payment systems: a comparative analysis of SMS and NFC payments," Economic Research-Ekonomska Istraživanja, Taylor & Francis Journals, vol. 30(1), pages 892-910, January.
    • Handle: RePEc:taf:reroxx:v:30:y:2017:i:1:p:892-910
    DOI: 10.1080/1331677X.2017.1305784
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    Cited by:

    1. Kanokkarn Snae Namahoot & Ekkarat Boonchieng, 2023. "UTAUT Determinants of Cashless Payment System Adoption in Thailand: A Hybrid SEM-Neural Network Approach," SAGE Open, , vol. 13(4), pages 21582440231, December.
    2. Shilpa Agarwal & Priyanka Malik & Shalini Gautam, 2024. "Analysis of financial performance with regard to digital payment: a case of HDFC bank," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 15(6), pages 2085-2096, June.
    3. Liqian Gao & Ziyang Liu, 2023. "Unraveling the Multifaceted Nexus of Artificial Intelligence Sports and User Willingness: A Focus on Technology Readiness, Perceived Usefulness, and Green Consciousness," Sustainability, MDPI, vol. 15(18), pages 1-16, September.
    4. Jacek Adamek & Ma³gorzata Solarz, 2023. "Adoption factors in digital lending services offered by FinTech lenders," Oeconomia Copernicana, Institute of Economic Research, vol. 14(1), pages 169-212, March.
    5. H. Deniz Günaydın & Ihsan Erdem Kayral, 2024. "A Model into Relations Between Spousal Support, Financial Satisfaction, and Marital Satisfaction," Journal of Family and Economic Issues, Springer, vol. 45(3), pages 723-740, September.
    6. Irma Agárdi & Mónika Anetta Alt, 2024. "Do digital natives use mobile payment differently than digital immigrants? A comparative study between generation X and Z," Electronic Commerce Research, Springer, vol. 24(3), pages 1463-1490, September.

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