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All hands on the pump: the role of strategic thinking and gender diversity on crisis management

Author

Listed:
  • Klenam Korbla Ledi
  • Ivy Adu Asare Obeng
  • Enya Ameza - Xemalordzo
  • Rebecca Bridget Dumeda

Abstract

The study examines the effect of strategic thinking on crisis management through innovation within the hospitality industry. The study further posits gender diversity as a pivotal boundary condition that determines the influence of strategic thinking on innovation. The study employs a quantitative method and a questionnaire for data collection. The study tests the hypotheses on a sample of 261 hospitality firms. The study found a significant indirect effect of strategic thinking on crisis management through innovation, and this relationship is augmented by the high level of gender diversity in senior management. This suggests that gender diversity acts as a catalyst for unlocking the full potential of strategic thinking to drive innovation as well as navigate crises effectively and maintain resilience amidst crises. The study adds nuances to extant literature by employing theoretical pluralism to explain the antecedents of crisis management and ultimately offering rich insight into crisis management puzzles.

Suggested Citation

  • Klenam Korbla Ledi & Ivy Adu Asare Obeng & Enya Ameza - Xemalordzo & Rebecca Bridget Dumeda, 2024. "All hands on the pump: the role of strategic thinking and gender diversity on crisis management," Current Issues in Tourism, Taylor & Francis Journals, vol. 27(17), pages 2709-2725, September.
    • Handle: RePEc:taf:rcitxx:v:27:y:2024:i:17:p:2709-2725
    DOI: 10.1080/13683500.2024.2320428
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