Exploring the influence of work values on millennial hospitality employees’ turnover intentions: an empirical assessment

The millennial generation has gradually become a major employee segment of the hotel industry. Using organizational identification and job satisfaction as mediators, this paper develops a dual path model regarding the influence of work values on millennial employees’ turnover intentions. Panel data were obtained in two waves from two high-class hotel millennial employees with a time lag of ten weeks. The results showed that the intrinsic preference and long-term development dimensions of their work values lower millennial employees’ turnover intentions by the partial mediation of their organizational identification and job satisfaction. At the same time, the utilitarian orientation, interpersonal harmony and innovative orientation only decrease their turnover intentions through organizational identification or job satisfaction. This paper makes theoretical contributions by finding that millennial employees have some distinctive behavioural characteristics by clarifying the relationship between the millennial employees’ work values and turnover intentions.