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Topic-based sentiment analysis of hotel reviews

Author

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  • Mohamed Gharzouli
  • Aimen Khalil Hamama
  • Zakaria Khattabi

Abstract

We developed a system for sentiment analysis of hotel reviews. The system uses topics to give accurate reports related to some qualities specified by the end-user. This system permits users to evaluate a given hotel services quality according to multiple criteria. Besides, a user can make different detailed comparisons between hotels. To achieve this goal, the proposed system decomposes complex opinions into sub-comments to extract the specified concept. Further, it translates non-English comments into the English language. After having tested the system by using two datasets, the obtained results are judged to be satisfactory.

Suggested Citation

  • Mohamed Gharzouli & Aimen Khalil Hamama & Zakaria Khattabi, 2022. "Topic-based sentiment analysis of hotel reviews," Current Issues in Tourism, Taylor & Francis Journals, vol. 25(9), pages 1368-1375, May.
    • Handle: RePEc:taf:rcitxx:v:25:y:2022:i:9:p:1368-1375
    DOI: 10.1080/13683500.2021.1940107
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    File URL: http://hdl.handle.net/10.1080/13683500.2021.1940107
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    Cited by:

    1. Camelia Surugiu & Marius-Răzvan Surugiu & Cătălin Grădinaru, 2023. "Targeting Creativity Through Sentiment Analysis: A Survey on Bucharest City Tourism," SAGE Open, , vol. 13(2), pages 21582440231, April.

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