IDEAS home Printed from https://ideas.repec.org/a/taf/rcitxx/v25y2022i6p901-918.html
   My bibliography  Save this article

Supervisor incivility, job insecurity, and service performance among flight attendants: the buffering role of co-worker support

Author

Listed:
  • Yuhyung Shin
  • Eun Ju Lee
  • Won-Moo Hur

Abstract

Workplace incivility has received increasing attention from hospitality and tourism scholars because of its implications for service outcomes. In the present study, we focused on supervisor incivility as a factor that negatively affects flight attendants’ service performance. The objective of the present study was to examine how supervisor incivility affects flight attendants’ service performance and when this relationship can be buffered. We proposed the indirect effect of supervisor incivility on service performance through job insecurity and the moderating effect of coworker emotional and instrumental support on this relationship. To test these effects, we administered two-wave surveys to 222 South Korean flight attendants. Results indicated the significant mediating effect of job insecurity on the relationship between supervisor incivility and service performance. Of the two types of coworker support, only emotional support significantly lessened the positive relationship between supervisor incivility and job insecurity. Coworker emotional support further mitigated the indirect effect of supervisor incivility on service performance through job insecurity. These findings have implications for theory and practice.

Suggested Citation

  • Yuhyung Shin & Eun Ju Lee & Won-Moo Hur, 2022. "Supervisor incivility, job insecurity, and service performance among flight attendants: the buffering role of co-worker support," Current Issues in Tourism, Taylor & Francis Journals, vol. 25(6), pages 901-918, March.
    • Handle: RePEc:taf:rcitxx:v:25:y:2022:i:6:p:901-918
    DOI: 10.1080/13683500.2021.1905618
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/13683500.2021.1905618
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/13683500.2021.1905618?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mansour, Sari & Faisal Azeem, Malik, 2024. "How do increased job demands resulting from rationalization of costs exhaust flight attendants and push them to leave? An international study," Journal of Air Transport Management, Elsevier, vol. 115(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rcitxx:v:25:y:2022:i:6:p:901-918. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rcit .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.