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Tracking tourism and hospitality employees’ real-time perceptions and emotions in an online community during the COVID-19 pandemic

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  • Eunhye Park
  • Woo-Hyuk Kim
  • Sung-Bum Kim

Abstract

Online communities are playing a critical role in social communication during the COVID-19 pandemic. We reviewed 25,795 online comments from Reddit, a popular social-media website with a subsection focused on tourism and hospitality employees, regarding COVID-19. We found key hidden topics dominating employee perceptions (i.e. COVID-19, racism, compassion, employment issues, sanitation), tracked changes of these issues over time, and catalogued the changes in employees’ emotions. This study provides discussion and new insights for tourism and hospitality research within the field of pandemic studies.

Suggested Citation

  • Eunhye Park & Woo-Hyuk Kim & Sung-Bum Kim, 2022. "Tracking tourism and hospitality employees’ real-time perceptions and emotions in an online community during the COVID-19 pandemic," Current Issues in Tourism, Taylor & Francis Journals, vol. 25(23), pages 3761-3765, December.
    • Handle: RePEc:taf:rcitxx:v:25:y:2022:i:23:p:3761-3765
    DOI: 10.1080/13683500.2020.1823336
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    Cited by:

    1. Lingli Yu & Ling Yang, 2024. "News media in crisis: a sentiment and emotion analysis of US news articles on unemployment in the COVID-19 pandemic," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-9, December.

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