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Current workplace issues and behaviours in tourism and hospitality: moderating role of empowering leadership

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  • Yasser Moustafa Shehawy

Abstract

This study investigated the antecedents and consequences of social intergroup behaviours–relationships in the tourism workplace and job satisfaction. Social exchange theory (SET) was adopted as a framework. Primary data were collected from a valid 980 full-time employees of Egyptian tourism firms (travel agents and hotels). Conceptual model analysis was carried out by PLS-SEM. The findings showed that on the contrary to workplace emotional intelligence behaviour, deviant behaviours (bullying, incivility, stress and gossiping) influenced negatively employee's satisfaction. Empowering leadership moderates the relationships between workplace deviant behaviours, emotional behaviour, job satisfaction and firm performance. This study provides a significant SET contribution to the human resource management literature in managing tourism and hospitality workplace behaviours through exploring the positive effects of empowering leadership on both firm performance and employee's job satisfaction. The SET contribution from the validated results is useful for academics, tourism managers and industry leaders, society and public psych-policy makers, and the tourism firm's economy. Additional contributions of managerial and theoretical implications and limitations are discussed.

Suggested Citation

  • Yasser Moustafa Shehawy, 2022. "Current workplace issues and behaviours in tourism and hospitality: moderating role of empowering leadership," Current Issues in Tourism, Taylor & Francis Journals, vol. 25(10), pages 1627-1648, May.
    • Handle: RePEc:taf:rcitxx:v:25:y:2022:i:10:p:1627-1648
    DOI: 10.1080/13683500.2021.1928612
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    Cited by:

    1. Shehawy, Yasser Moustafa & Agag, Gomaa & Alamoudi, Hawazen O. & Alharthi, Majed D. & Brown, Abraham & Labben, Thouraya Gherissi & Abdelmoety, Ziad H., 2024. "Cross-national differences in consumers’ willingness to pay (WTP) more for green hotels," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
    2. Shehawy, Yasser Moustafa, 2023. "In green consumption, why consumers do not walk their talk: A cross cultural examination from Saudi Arabia and UK," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).

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